Queuing Formulae

Example: Peter’s Drive-In on 16thAvenue has one walk-up service window for people who want to park their carsand eat at a picnic table. On the Friday before a long weekend, customersarrive at the window at a rate of 30 per hour, following a Poissondistribution. There is a very large, almost infinite number of hungry customersat this time of the year. The customers are served on a first come, firstserved basis, and it takes approximately 1.5 minutes to serve each customer.

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